Brand & Marketing Communication Specialist · Mumbai / Everywhere

I’m Anoop. I write words that make products easy to use and brands easy to choose.

I work on apps, banks, campaigns and other places where a sentence can cause expensive trouble. The work starts below.

* Somewhere, a stakeholder is putting “seamless” back in.

Nearly 19years at the keyboard
93brands worked on
7countries with released work
PATAGold Award
01 / SELECTED WORK

Big claims.
Actual work.

Eight projects. Names you know, work you can inspect and numbers I did not invent for the occasion.

01
TATA DIGITAL / TATA NEU

One super-app. More than ten brands. Quite a lot of words.

I helped write Tata Neu from its voice to almost every launch screen, then stayed for the notifications, campaigns, scripts and the rest.

Brand voiceUX writingCRM
Many brands. One voice. Several opinions.
10+brands in one ecosystem
↗
02
DBS / DIGIBANK

The bank in the phone, and the line that left the country

Nearly every launch screen, hundreds of notifications, thousands of chatbot responses and one line DBS kept using around the world.

Brand voiceUX writingConversational AI
The tagline escaped and went global.
1rather durable tagline
↗
03
ZESTMONEY

EMI for everyone, including the onboarding copy

Website and product writing before launch, followed later by a close look at where the funnel was losing people.

UX writingWebsiteOnboarding
EMI for everyone. Unclear onboarding for no one.
2015–18product and funnel work
↗
04
AUTOCAR INDIA

Cars, copy and a Twitter account that got considerably busier

Two and a half years on staff, more freelance work afterwards and assignments involving nearly every major automotive brand in India.

EditorialBranded contentSocial strategy
The concept car survived me. Briefly.
1M+monthly impressions
↗
05
COX & KINGS

Five years, several formats and one PATA Gold

Cox & Kings kept calling. I kept writing: campaigns, websites, brochures, radio, television and a corporate film.

CampaignsTravelPrint
Nearly five years. Practically a marriage.
PATAGold Award winner
↗
06
CLUB MAHINDRA

Two jobs at once, both about holidays

Part of the Resort Marketing team and Managing Editor of the travel magazine at the same time. This was apparently allowed.

Resort marketingEditorialBrand writing
Two jobs. Same number of trousers.
2roles at the same time
↗
07
QUOTIENT COMMUNICATIONS

First agency job. Only copywriter. No pressure.

Coca-Cola brands, financial services, retail, education and the beginning of a professional dependence on blank documents.

AdvertisingCampaignsCopywriting
Where the professional damage began.
2007professional origin story
↗
08
LONELY PLANET MAGAZINE INDIA

Travel writing, back when it required travel

Reported features for Lonely Planet Magazine India, involving unfamiliar places, real people and deadlines that did not care where I was.

Travel writingEditorialLong-form
Research involved leaving the house.
2010–12published travel writing
↗
Work inspected. Bad decisions, this way →
BRAND VOICE ◆ UX WRITING ◆ CAMPAIGNS ◆ CRM ◆ EDITORIAL ◆ CONTENT SYSTEMS ◆ BRAND VOICE ◆ UX WRITING ◆ CAMPAIGNS ◆ CRM ◆
02 / UNDER NO APPARENT DURESS

Apparently, I’m pleasant to work with.

They have seen the drafts, the deadlines and, in one case, a yellow tracksuit, an ice cream and a monkey.

“Anoop’s most striking ability is to turn words into pictures and pictures into words. He combines this with great inquisitiveness. Unlike most hyper-creative people, he throws no tantrums, does not condescend to us mundane types, and has absolutely no artifice. He is the most unlikely creative type, and therefore the most refreshing and reassuring.”

Sarita SrikanthClub Mahindra

“Your professionalism, quick understanding of the agenda, and the input you brought to the writing are greatly appreciated. We will stay in touch and reach out when we have something we can collaborate on.”

Vandana JoshiTata Digital

“Anoop’s out-of-the-box thinking and proactiveness set him apart on every assignment. He pays close attention to detail, empathises with his readers, and gets things done without stalling. He is highly accommodating, easy to work with, and his straightforward attitude is definitely a strength.”

Vishal SabharwalPhotographer

“Aeeee!”

Sagar PusalkarQuotient Communications
On being asked to provide a testimonial. We are choosing to interpret this as overwhelming praise.
03 / OVERHEARD IN MEETINGS

Things people say just before I get involved.

Click the sentence you recognise. I have heard all six in the wild.

01Can we make it sound more human?
WHAT THAT USUALLY MEANS

Usually, yes. First we find out which human. Then we stop the product from addressing customers like an airport announcement.

+ UX & product writing+ Voice systems
02The tone is all over the place.
WHAT THAT USUALLY MEANS

That happens when everyone has a version of the brand in their head. I put one practical version on paper so the writing can stop changing personality between screens.

+ Brand voice+ Tone guidelines
03The campaign needs a proper idea.
WHAT THAT USUALLY MEANS

Good. Decoration is expensive and forgettable. We need the sentence underneath the campaign, before anyone chooses the drone shot.

+ Campaign concepts+ Taglines & scripts
04Legal has added another paragraph.
WHAT THAT USUALLY MEANS

I know this paragraph. It has cousins. I can keep what must be said and remove the feeling that the reader is being detained.

+ Copy audits+ Editing & simplification
05We need someone who can just start.
WHAT THAT USUALLY MEANS

Send the context, the constraints and the alarming deadline. I will ask what matters, open a document and begin. This is less common than it sounds.

+ Independent consulting+ Multi-stakeholder delivery
06It is only a few screens.
WHAT THAT USUALLY MEANS

Of course it is. And each one has a title, helper text, an error, three edge cases and a button currently called Proceed. Let us count properly.

+ Product launches+ Content systems
[
WRITERGAMERWANDERERSTILL
CURIOUS
]
ALSO DROVE A CONCEPT CAR ONCE
IT WAS RETURNED
04 / THE PERSON TYPING

The job is words.
The interests got out of hand.

I am Anoop Padate, a Brand and Marketing Communication Specialist. I began doing this professionally in 2007, when social media was a department people were still considering.

Since then: product UX, brand voice, banks, campaigns, travel magazines, cars, CRM and executive communication. I work hard, reply promptly and am easy to work with. This should be ordinary. It is still worth stating.

More biography than strictly necessary →
OPTIONAL SIDE QUEST / PRODUCTIVITY ENDS HERE

Waffle Invaders

Corporate language is descending. Remove it before it reaches the document. This is not how editing usually works, although the scoring system would help.

DESKTOP: A / D OR ARROWS + SPACEMOBILE: HOLD TO MOVE, TAP TO FIRE

Game ready.

05 / YOUR TURN

Send the brief before it grows another deck.

If the words are getting in the way of the product, the brand or the person trying to use either, I should probably see them.

I do not work weekends. The sentences cope.
WHERE THE WORK TURNED UP

Work released in India · USA · UK · UAE · Singapore · Bhutan · Maldives

“Live More, Bank Less” appeared in Singapore · Hong Kong · China · Taiwan · India · Indonesia

I wrote it in Mumbai.
BRANDS WORKED ON / YES, ALL OF THESE

Ninety-three names. I counted twice.

Products, publications, campaigns, cars, banks, holidays and one exceptionally long list.

Air India
Air IndiaE-commerce / Super-app
bigbasket
bigbasketE-commerce / Super-app
Croma
CromaE-commerce / Super-app
cult.fit
cult.fitE-commerce / Super-app
IHCL
IHCLE-commerce / Super-app
Starbucks
StarbucksE-commerce / Super-app
Tata CLiQ
Tata CLiQE-commerce / Super-app
Tata 1mg
Tata 1mgE-commerce / Super-app
Tata Play
Tata PlayE-commerce / Super-app
Qmin
QminE-commerce / Super-app
Westside
WestsideE-commerce / Super-app
The list moves. Hover, tap or use the arrows if you would prefer to inspect the evidence at human speed.